![]() * Note: Parcel Monitor data for Oceania and South America includes both parcel shops and post offices. Parcel Monitor also reported that ease and convenience are often two critical factors that influence Post Office usage performance-wise, Japan and Singapore’s postal services were among the top 10 in the world. According to Parcel Monitor, post offices have risen back up in popularity as restrictions ease and people return to work. A 2021 Australia Post Delivery Experience Report stated that CPs can help increase the success rates of first-time delivery and offer those living in apartments safer delivery options.Īmong all regions, Asian consumers are most likely to pick up parcels at the Post Office. According to Parcelmonitor, whilst CPs are a newer addition in New Zealand, this trend was already observed in Australia since the start of 2020. Oceania now has the highest proportion of shoppers opting for CPs in Q3 2021. The most popular OOH delivery method across all regions was collection points (CPs). Asia, North America, South America, and Africa consumers all demonstrate a desire for home delivery methods. As shown above, alternative delivery networks were most popular in Oceania during Q3 2021, with 13.4% of parcels being delivered through OOH networks. Consumers still prefer traditional home delivery options, and a high preference for home delivery can be observed across most regions. Note: Data represents total out of home (OOH) deliveries as a % of total last mile deliveriesĮxclusive data from Parcel Monitor reveals that home delivery remains the preferred delivery method worldwide. Out-of-Home (OOH) delivery, including pick up and drop off (PUDO) points and automatic parcel machines are playing an increasingly important role as retailers and e-commerce businesses evolve to address last mile delivery challenges. Changes in consumer behaviour have driven growth in delivery networks across the Consumer Markets industry. E-commerce and, by extension, B2C deliveries have been accelerated during the pandemic.
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